Refund and Return Policy:
Thank you for shopping with us. We value your satisfaction and want to ensure that you are happy with your purchase. In case you need to return or exchange your goods, please read our refund and return policy below.
1. Eligibility for Refund or Return:
– Products must be in their original condition with all tags and packaging intact.
– Goods must not show any signs of wear, damage, or alteration.
– Return or exchange requests must be made within 2 business days of the delivery date.
– Personalized or customized goods are not eligible for return or refund unless they have a manufacturing defect.
2. Return Process:
– To initiate a return, please contact our customer service within the designated time frame.(Email:[email protected]）
– Provide your order number, reason for return, and any supporting evidence (e.g., photos of defects).
– Our customer service team will guide you through the return process and provide you with a return shipping label, if applicable.
3. Return Shipping:
– Customers are responsible for all return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
– We recommend using a trackable shipping service to ensure the safe return of the products.
4. Exchange Process:
– If you wish to exchange your goods for a different size or style, please contact our customer service to check availability.
– Exchanges are subject to stock availability.
– Customers are responsible for all shipping costs related to exchanges.
5. Non-Refundable Items:
– Gift cards and promotional items are non-refundable and cannot be exchanged for cash.
6. Final Sale Items:
– Items marked as “Final Sale” are not eligible for return, refund, or exchange.
Please note that we reserve the right to refuse any return or exchange that does not meet the above criteria.
If you have any further questions or concerns, please don't hesitate to contact our customer service. We are here to assist you.